It was so much fun to host a Facebook Live talk show on April 2 on “What makes for an effective change agent,” with my colleagues Rob Greenly and Greg Collins. The technology is great, and the conversation was even better. Watch here: https://www.facebook.com/100004519807471/videos/977511429076175
See if your top characteristics show up in our list below:
- Setting boundaries to establish trust
- Maintaining confidentiality
- Focusing on their agenda, being in service of the client
- For Remote teams: paying attention to building relationships and trust virtually as a foundation to working together
- Helping people to be more candid with one another
- Listening attentively, making sure I understand what the client needs from me, and asking powerful Qs to help them get clear;
- Reflective listening for example: “Are you saying xxx?”
- Creating common vocabulary, making sure the team has shared understanding of any jargon
- Building the capacity of the team to ask each other questions: paraphrasing, clarifying, so that we (the consultants) aren’t the only ones asking those questions
- Helping the teams and individuals latch on to what we’re sharing so they don’t need us to continue the process in an ongoing way
- Help leaders find a balance between getting results now vs. building capacity of their team over time
Best practices in Change management:
- Finding people who have credibility to be part of the change effort
- Helping leaders to be clear about where they want to go; helping them create a common understanding of where they and the team or orgn. are going
- Helping people think more deeply to define the problem and the root causes rather than jumping to fix-it mode, when there’s lack of clarity about the problem.
- Distinguishing between working on an orgl. challenge, in which we need to clearly define the problem vs. creating a vision of the desired future, which may be separate from (and additional to) working through an orgl. challenge.
We got great feedback from the audience/visitors in terms of what worked well:
- Our ability to bounce off of each other’s comments
- It was a casual conversation filled with knowledge and wisdom
- The talk about cultural variation
Looking forward to the next talk show. Stay tuned!