Creating “Organizational Learning” – What could get in the way? #2

Example 2:  Health Care Improvement: Checklists anyone?  You've probably heard of checklists by now, made famous by surgeon Atul Gawande,  author of "Checklist Manifesto".  It is now accepted that surgeons  should use checklists to improve patient safety and outcomes of surgery. As you probably know, "wrong site surgery" sometimes occur, where surgeons operate on the wrong side of... Continue Reading →

“Learning from Mistakes”

As an OD consultant (Organizational Development), I'm interested in organizational learning, building the capacity of teams and staff to learn from their experience in order to improve future performance.  I help organizations create the practices of ongoing reflection and learning, gleaning lessons from what worked and what didn’t work.  Learning from mistakes in high stakes... Continue Reading →

When Deviance is Positive!

Speaking of Handwashing in Health Care Settings… Have you heard about Positive Deviance? Deviance in this case means going against the norm and achieving positive results. Sometimes, if things aren’t going well in some departments, you can look around to see if anyone in the organization is having success with that one issue. If they... Continue Reading →

Where Cultural Competence & Organizational Effectiveness Meet

As an Organizational Development consultant, I get to think about how effective organizations are: their staff, their initiatives, their ability to deliver excellent service.As I’m also trained in cross-cultural communication, I sometimes look at organizational issues through that lens. When I’m lucky, these two fields coincide, as in my visit last year to the administrative... Continue Reading →

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